Drones, Parts& Accessories

Return & Refund Policy

1. INTRODUCTION

This Return and Refund Policy describes everything you need to know about returns, refunds, exchanges, shipping your product back to us and more.  Make sure you read this policy completely prior to making your purchase.

This site is owned and operated by Mega Commerce International LLC, a US eCommerce company based in Miami, FL.

2. You can request a Return and Refund when…

Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.

Within 14 calendar days of receiving a product if the product has a manufacturing defect.

3. Return & Refund service will not be provided when…

It is requested beyond 14 calendars days of receiving a product.

The product you purchased was on sale. Only regular priced items may be refunded.

A product sent to DroneHiss.com for Return & Refund does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition. i.e. with cracks, dents or scratches.

A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

A product is not delivered to DroneHiss.com within seven 7 calendar days after a Return & Refund email confirmation is sent from DroneHiss.com to you.

Other circumstances stated in this policy.

4. Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 14 calendar days of receiving your product.

Contact DroneHiss.com at [email protected] using the email address you registered on DroneHiss.com Online Store, then provide the following information:

  • Your Full Name:
  • Your Registered Email:
  • Order Number:
  • Return Product Name & Quantity:
  • Return Reason:
  • Attachments: Images or Videos of Products and Intact Packaging.

We will process your Return & Refund application within one or two business days after receiving your email.

5. Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer you used to purchase the product.

6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, mail your product to:

DroneHiss.com
RE: Returns
3785 NW 82nd Ave Ste 303
Miami, FL 33166

7. CONTACT US

For more information about our Return & Refund Policy, Privacy Policy, Terms Of Service, Shipment Policy,  or if you would like to ask us any other question, please contact us by e‑mail at [email protected].  You can also contact us by mail using the details provided below.

DroneHiss.com
Privacy Compliance Officer
3785 NW 82nd Ave Ste 303
Miami, FL 33166