Drones, Parts& Accessories

Shipping Policy

1. INTRODUCTION

This Shipping Policy describes everything you need to know about shipment of our products to you.  Make sure you read this policy completely prior to making your purchase.

This site is owned and operated by Mega Commerce International LLC, a US eCommerce company based in Miami, FL.

2. Shipment Cost

SHIPPING IS FREE FOR ALL ORDERS!

Most of our products (and most drones) are manufactured in China.  ePacket is a reliable delivery system that we utilize to ship products from China to the rest of the world.

3. Processing an Delivery Time

Please allow up to 4 business days for processing your order.

Once processing takes place we will email you a Tracking Number for your order. It can take up to 48 hours for the Tracking Number to show the status of your package.

Items generally arrive within 10-20 business days. In rare cases, it could take up to 35 days.

4. What is ePacket shipping?

As the name (“e”Packet) implies, the shipping service was designed for e-commerce, letting consumers receive their purchases faster and more affordably from online stores and marketplaces that shipped out from China and Hong Kong.

As of April 2020, we ship to 40+ countries via ePacket:

Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain
South Korea
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom
United States
Vietnam
6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item, exceptions apply.  Please read our Return & Refund Policy for details.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, mail your product to:

DroneHiss.com
RE: Returns
3785 NW 82nd Ave Ste 303
Miami, FL 33166

7. CONTACT US

For more information about our Shipment Policy, Privacy Policy, Terms Of Service, Return & Refund Policy, or if you would like to ask us any other question, please contact us by e‑mail at [email protected].  You can also contact us by mail using the details provided below.

DroneHiss.com
Privacy Compliance Officer
3785 NW 82nd Ave Ste 303
Miami, FL 33166

COVID-19 Advisory

Due to the COVID-19 pandemic, your order may arrive later than expected. As always, we will provide you with a Tracking Number.

Thank you for your support and understanding during these difficult times.

-The DroneHiss.com Team